Everything you need to know about the property is available for you here.
FAQ
How do I Lock / Unlock the Front Door?
In order to gain Entry to the Property you must first receive your Keypad Door Lock Code. You will receive it Via text, and through the host messenger that you booked through on the day of your Check In.
NOTE: Door Codes are on a timer, therefore, you will NOT have access to the property BEFORE or AFTER your Check Out / Check In time has started.
To Unlock the Front Door:
- Touch the face of the keypad until the numbers light up.
- Enter the Code provided for you.
- Press the House button to the bottom right.
To Lock the Front Door:
- Touch the face of the keypad until the numbers light up.
- Hold the home button until you hear the lock turn.
If Code is entered properly, you will hear a chime. If NOT entered properly, you will hear 3 beeps which means you will need to reenter your code.
What is Check In / Check Out Time?
Check In time: (Unless given an Early Entry time)
3pm.
Check Out Time:
(Unless given an Late Exit time)
11am.
In order to better serve other guests, these times are FIRM. IF for any reason you feel you cannot make these time frames please contact us immediately.
What is the wifi password?
The Wifi Login is:
LOGIN: 39linwood
PASSWORD:39 Linwood
How do i get more towels?
If you need more towels, washcloths or bathmats, There are additional items provided for you in the Laundry Room in the Black basket on the countertop.
When Used Towels are no longer in use, please place them in the USED TOWELS Bin in the Laundry Room.
Is Mid Stay Cleaning Available?
Yes!
You can request Mid – Stay Cleaning for an additional Charge of $100 per Cleaning. This will include, Washing Towels, Bed Linens, Cleaning Bathroom Surfaces, Toilets, Sinks, Running the Dishwasher, Taking Out Trash, Remaking Beds, and light surface cleaning throughout the rest of the space.
Note: It is preferred that you are not occupying the space while cleaning is conducted. We will contact you to schedule an appropriate time.
How to Operate Fire Places?
Each Fireplace has its own remote. The remote should be attached to the side of the Fireplace Mantel.
There are also power controls on the front of each Fireplace.
To operate:
- Press the Flame Button to Adjust Heat level.
- Press the Wave button to turn on the fan.
- Press the Color Button to adjust Flame Colors.
- Press the Clock Button to add a timer.
How to Operate Hot Tub?
- Remove the Safety Cover from the top of the tub.
- Place along the side of the deck.
- Hottub should already be set to a desirable temperature.
- Press the bubble button to the right if you would like Jets.
- Press the button to the left to set temperature as you would a thermostat.
How to Open the 3rd Floor Glass Doors?
The 3rd floor Deck has a Retractable Glass Door System.
WATCH THE VIDEO OR FOLLOW INSTRUCTIONS BELOW TO OPERATE.
In order to open and close it you need to do the following:
Open the Entry Door all the way until you hear a click.
Move the next piece of the Glass Wall all the way to the ending wall.
Click the black lever on the side of the door to release the glass from the track.
Swing the Glass Wall Piece out beside the door.
Repeat the previous step for each section.
NOTE: You can choose how many piece of glass you want to have open.
Make sure they are locked in place in the track before moving them.
The track may stick and the sections may require more effort to move.
(IF YOU NEED ASSISTANCE OPERATING THE DOORS, PLEASE CONTACT THE TEXT NUMBER THAT PROVIDED YOUR DOOR CODE TO YOU!)
Where can i get Ice?
Ice is available on the First floor in the Refrigerator freezer. There are two types, Cubed, and the good stuff!
There is also a 40LB Ice Maker in the Pantry
A smaller Ice Maker is available on the 3rd Floor next to the sink.
Where are First Aid Kits and Fire Extinguishers?
Fire Extinguishers are located in the following places:
Basement:
- Inside the entertainment center on the left hand side in the middle shelf.
1st Floor:
- Under the Counter in the Kitchen directly below the sink.
2nd Floor:
- In the Laundry Room under the counter inside the cabinet to the right.
3rd Floor:
- Under the counter in the Kitchenette Directly Below the Sink.
First Aid Kits are Located:
- EACH BATHROOM Vanity inside of the Bottom Drawer.
Where do I Put Used Trash Bags?
When a Trash Bag is in need of disposal, There are multiple green trash bins along the alley way behind the property you may use to dispose of the bag.
Additional Trash Bags are found in the top drawer to the right of the sink along with other cleaning supplies.
What do i do if i need help or maintenance?
If you are in need of Emergency maintenance please contact us through the host app or via the text number where you received your door code.
If you need Non Emergency maintenance and it can wait, please send us an email in the contact us form.
Answers by Room.
Outdoors
Living Room
Basement Living Rroom
Dining Room
Kitchen
Pantry
Master Bedroom
Master Bathroom
Laundry Room
3rd Floor Living Room
3rd Floor Kitchenette
How to Operate Hot Tub?
- Remove the Safety Cover from the top of the tub.
- Place along the side of the deck.
- Hottub should already be set to a desirable temperature.
- Press the bubble button to the right if you would like Jets.
- Press the button to the left to set temperature as you would a thermostat.
How to turn on Lights on 1st Floor Deck?
To Turn on Outdoor Lights:
- The Switch plate for Outdoor Lighting is located next to the door inside.
Where are the Towels for the Hotub?
How Do I Use the Grill?
To use the grill first make sure the Propane Tank is connected.
Once tank is connected to the grill, Turn on Tank Fully Until it does not Turn any longer.
Then turn on whichever flame you would like to use on the grill fully.
Then press the ignition switch until flames rise.
(Note: It can take upto one minute for the Propane to enter the Grill in order to make flames. PLEASE BE PATIENT!)
How to use the FirePit?
First, Remove the cover from the firepit. Place somewhere where it will not retain damage.
Next, Remove the metal cover on the propane tank.
Turn the nozzle on the propane tank all the way to open.
Cover the propane tank with the cover. Be careful not to pinch the gas line.
Return to the FirePit, turn the flame level to the center level til you hear a hissing sound.
Press the igniter button next to the flame level knob until you see flames.
It can take upto 15 seconds for the flames to fully fill the fire bar.
(If for any reason the firepit will not work, please turn off the propane tank and discontinue use.)
When Finished using the fire pit:
Turn the Flame level knob all the way to the off position.
Then, Remove the propane tank cover, turn off the propane level knob all the way in the off position til it no longer turns.
DO NOT OVER TIGHTEN.
Please wait approximately 30 minutes before placing the firepit cover back over the pit.
(if you would like assistance with the firepit please contact us)
Where can i find the Board and Outdoor Games?
All Board Games are found in the Basement Living Room in the cabinets under the TV.
The Outdoor Games
(Corn Hole and Jumbo Jenga)
Is found in the basement hallway closet. It is the Closet door at the very end of the closet next to the last bedroom. There is a Card Table there as well if needed.
How do I Lock / Unlock the Front Door?
In order to gain Entry to the Property you must first receive your Keypad Door Lock Code. You will receive it Via text, and through the host messenger that you booked through on the day of your Check In.
NOTE: Door Codes are on a timer, therefore, you will NOT have access to the property BEFORE or AFTER your Check Out / Check In time has started.
To Unlock the Front Door:
- Touch the face of the keypad until the numbers light up.
- Enter the Code provided for you.
- Press the House button to the bottom right.
To Lock the Front Door:
- Touch the face of the keypad until the numbers light up.
- Hold the home button until you hear the lock turn.
If Code is entered properly, you will hear a chime. If NOT entered properly, you will hear 3 beeps which means you will need to reenter your code.
How to Operate Fire Places?
Each Fireplace has its own remote. The remote should be attached to the side of the Fireplace Mantel.
There are also power controls on the front of each Fireplace.
To operate:
- Press the Flame Button to Adjust Heat level.
- Press the Wave button to turn on the fan.
- Press the Color Button to adjust Flame Colors.
- Press the Clock Button to add a timer.
How to Turn On Closet Light?
The Switch for the Living Room Closet Lights are on the Outside Wall of the Closet on the Left.
Where can i get Ice?
How to turn on Lights on 1st Floor Deck?
To Turn on Outdoor Lights:
- The Switch plate for Outdoor Lighting is located next to the door inside.
How to use Smart Thermostat?
Touch Screen and adjust temperature based on the direction of the arrows.
There are two climates, one for basement and first level, and another at the top of the steps on the second floor for the second, third levels.
How to use Smart Thermostat Speaker?
To use speaker options on the smart thermostats, simply say “alexa” followed by your command, Say something like Play a type of music, or an artist.
Where can i find the Board and Outdoor Games?
All Board Games are found in the Basement Living Room in the cabinets under the TV.
The Outdoor Games
(Corn Hole and Jumbo Jenga)
Is found in the basement hallway closet. It is the Closet door at the very end of the closet next to the last bedroom. There is a Card Table there as well if needed.
How to Operate Sound Bar?
The Sound Bar should be turned on by the Sound Bar Remote Located on Top of the Soundbar.
Where are Board Games Located?
All Board Games are found in the Basement Living Room in the cabinets under the TV.
The Outdoor Games
(Corn Hole and Jumbo Jenga)
Is found in the basement hallway closet. It is the Closet door at the very end of the closet next to the last bedroom. There is a Card Table there as well if needed.
How to Open the Sleeper Sofa?
To Open and Close a Sleeper Sofa:
- Take Off Cushion
- Pull Tab in the Center of the Sofa Outward until bed Fully Extends.
- Pull Upwards and push Inwards towards the sofa to close.
Sheets and Pillows are Located in the 3rd Floor Bedroom Closet for 3rd Floor Sofa Bed.
Sheets and Pillows are Located in the Ottoman Section of the Sofa for the Basement Sleep Sofa.
How to Open Egress Window?
In case of Emergency. Exit through the Egress Window in the Back Bedroom.
To Open:
- Press the window Crank Lever outward towards you. Then crank until it Opens.
Where are First Aid Kits and Fire Extinguishers?
Fire Extinguishers are located in the following places:
Basement:
- Inside the entertainment center on the left hand side in the middle shelf.
1st Floor:
- Under the Counter in the Kitchen directly below the sink.
2nd Floor:
- In the Laundry Room under the counter inside the cabinet to the right.
3rd Floor:
- Under the counter in the Kitchenette Directly Below the Sink.
First Aid Kits are Located:
- EACH BATHROOM Vanity inside of the Bottom Drawer.
Where can i find the Board and Outdoor Games?
All Board Games are found in the Basement Living Room in the cabinets under the TV.
The Outdoor Games
(Corn Hole and Jumbo Jenga)
Is found in the basement hallway closet. It is the Closet door at the very end of the closet next to the last bedroom. There is a Card Table there as well if needed.
How to turn on Dining Table Chandelier?
The Switch for the Chandelier is on the RIGHT side of the wall next to the Pantry.
How to Turn On Led Stair Wall?
The Switch for The Stairway Accent Wall LEDs is the First Switch to the LEFT at the Top of the Stairwell.
How to Access Refrigerator Water Dispenser?
To Open the Refrigerator Doors:
- Put hand into Pockets under door or at Top of Door for Freezer.
To Get Access to Water Dispenser and Water Pitcher:
- On the Top Left Door there is a Lever Handle in the Door Pocket. Press and Outside Door Case will Open.
NOTE: Water Pitcher AUTO FILLS. NO NEED TO REFILL.
ICE IS LOCATED IN THE FREEZER ON THE BOTTOM RIGHT.
How to Use Gas Stove?
- Use the oven controls in the center of the unit.
To use the Gas surface:
- Turn the knob until it starts to click then wait until you hear a gas sound, it will ignite.
Where can i get Ice?
Ice is available on the First floor in the Refrigerator freezer. There are two types, Cubed, and the good stuff!
There is also a 40LB Ice Maker in the Pantry
A smaller Ice Maker is available on the 3rd Floor next to the sink.
NOTE: Water Pitcher AUTO FILLS. NO NEED TO REFILL.
ICE IS LOCATED IN THE FREEZER ON THE BOTTOM RIGHT.
Do you provide Spices?
Spices are located in the Drawer to the Left of the Range.
Where are the Dishes?
Dishes are located in Multiple Places.
Most Plates, Cups, Bowls, and Drink Glasses are located in the Island Cabinets.
Additional Drink Glasses, Coffee Cups are located in the Right Cabinet in the Pantry.
How to use Coffee and Espresso Makers?
All user manuals for Coffee Machines, and Espresso Makers are under the appliance. Simply lift the unit up and the instruction booklets are below.
How do I Get More Coffee, Tea, Hot Chocolate or Sugars?
To get more Drink supplies, Please send us an email through the contact form, or send us a message through the host app you booked your stay.
Do you have Ice Buckets?
Ice Buckets are Located in the Kitchen Pantry in the Left Upper Cabinet above the Drink Mixer Station.
Where are First Aid Kits and Fire Extinguishers?
Fire Extinguishers are located in the following places:
Basement:
- Inside the entertainment center on the left hand side in the middle shelf.
1st Floor:
- Under the Counter in the Kitchen directly below the sink.
2nd Floor:
- In the Laundry Room under the counter inside the cabinet to the right.
3rd Floor:
- Under the counter in the Kitchenette Directly Below the Sink.
First Aid Kits are Located:
- EACH BATHROOM Vanity inside of the Bottom Drawer.
How to Turn On Pendant Lights?
The Switch for the LED Pendant Lights are located on either side of the Bed on the Black Switch Plates.
Where are First Aid Kits Located?
Fire Extinguishers are located in the following places:
Basement:
- Inside the entertainment center on the left hand side in the middle shelf.
1st Floor:
- Under the Counter in the Kitchen directly below the sink.
2nd Floor:
- In the Laundry Room under the counter inside the cabinet to the right.
3rd Floor:
- Under the counter in the Kitchenette Directly Below the Sink.
First Aid Kits are Located:
- EACH BATHROOM Vanity inside of the Bottom Drawer.
How to Operate Vanity Mirrors?
To Turn On Vanity Lights:
- Press the Power Button on the center of the mirror.
To Change the Light Color:
- Press the Color Button.
To Heat the Mirror:
- Press the Heat Button to Defrost.
Where are the Blow Dryers?
In the Top Drawer of the Bathroom Vanity.
Do you have toiletries?
We provide Shampoo, Conditioner, Bodywash, Makeup Wipes, and Pre Pasted Tooth Brushes in the showers and vanities in each Bathroom.
How do i get more towels?
If you need more towels, washcloths or bathmats, There are additional items provided for you in the Laundry Room in the Black basket on the countertop.
When Used Towels are no longer in use, please place them in the USED TOWELS Bin in the Laundry Room.
How do i use the Washer/Dryer?
- Press the power button for either the Washer or the dryer (Left Button is washer, Right Button is Dryer)
- Select which cycle you want, add soap, softeners in the soap dispenser.
- Press the Start Button.
Where is Laundry Soap/ Softener?
In the Laundry Room under the counter in the Cabinet to the Right.
How to Open the Sleeper Sofa?
To Open and Close a Sleeper Sofa:
- Take Off Cushion
- Pull Tab in the Center of the Sofa Outward until bed Fully Extends.
- Pull Upwards and push Inwards towards the sofa to close.
Sheets and Pillows are Located in the 3rd Floor Bedroom Closet for 3rd Floor Sofa Bed.
Sheets and Pillows are Located in the Ottoman Section of the Sofa for the Basement Sleep Sofa.
How to Open the 3rd Floor Glass Doors?
The 3rd floor Deck has a Retractable Glass Door System.
WATCH THE VIDEO OR FOLLOW INSTRUCTIONS BELOW TO OPERATE.
In order to open and close it you need to do the following:
Open the Entry Door all the way until you hear a click.
Move the next piece of the Glass Wall all the way to the ending wall.
Click the black lever on the side of the door to release the glass from the track.
Swing the Glass Wall Piece out beside the door.
Repeat the previous step for each section.
NOTE: You can choose how many piece of glass you want to have open.
Make sure they are locked in place in the track before moving them.
The track may stick and the sections may require more effort to move.
(IF YOU NEED ASSISTANCE OPERATING THE DOORS, PLEASE CONTACT THE TEXT NUMBER THAT PROVIDED YOUR DOOR CODE TO YOU!)
Where are First Aid Kits and Fire Extinguishers?
Fire Extinguishers are located in the following places:
Basement:
- Inside the entertainment center on the left hand side in the middle shelf.
1st Floor:
- Under the Counter in the Kitchen directly below the sink.
2nd Floor:
- In the Laundry Room under the counter inside the cabinet to the right.
3rd Floor:
- Under the counter in the Kitchenette Directly Below the Sink.
First Aid Kits are Located:
- EACH BATHROOM Vanity inside of the Bottom Drawer.
How to Open the 3rd Floor Glass Doors?
The 3rd floor Deck has a Retractable Glass Door System.
WATCH THE VIDEO OR FOLLOW INSTRUCTIONS BELOW TO OPERATE.
In order to open and close it you need to do the following:
Open the Entry Door all the way until you hear a click.
Move the next piece of the Glass Wall all the way to the ending wall.
Click the black lever on the side of the door to release the glass from the track.
Swing the Glass Wall Piece out beside the door.
Repeat the previous step for each section.
NOTE: You can choose how many piece of glass you want to have open.
Make sure they are locked in place in the track before moving them.
The track may stick and the sections may require more effort to move.
(IF YOU NEED ASSISTANCE OPERATING THE DOORS, PLEASE CONTACT THE TEXT NUMBER THAT PROVIDED YOUR DOOR CODE TO YOU!)
How to use the Ice Maker?
All user manuals for Coffee Machines, and Espresso Makers are under the appliance. Simply lift the unit up and the instruction booklets are below.
How to use Coffee Makers?
All user manuals for Coffee Machines, and Espresso Makers are under the appliance. Simply lift the unit up and the instruction booklets are below.